🤝 Help & Support

How Can WeHelp You?

Find answers, tutorials, and resources to get the most out of EduUps. Our comprehensive help center is here to support your success.

Popular Help Topics

Quick access to the most frequently requested help topics.

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Getting Started

Learn the basics of setting up and using EduUps

Account Setup
First Steps
Dashboard Tour
+1 more topics
12 articles
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User Management

Managing teachers, students, and parents

Adding Users
Permissions
Invitations
+1 more topics
8 articles
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Session Management

Scheduling, tracking, and managing sessions

Scheduling
Attendance
Session Notes
+1 more topics
15 articles
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Payments & Billing

Setting up payments and managing billing

Payment Setup
Invoicing
Credits
+1 more topics
10 articles
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Reports & Analytics

Understanding data and generating reports

Progress Reports
Analytics
Exports
+1 more topics
6 articles
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Settings & Configuration

Customizing your academy settings

Academy Settings
Notifications
Integrations
+1 more topics
9 articles

Featured Articles

Step-by-step guides for the most important features.

Beginner
5 min read

How to Set Up Your First Academy

Complete walkthrough of academy setup from account creation to inviting your first users.

2,847 views
Intermediate
8 min read

Managing Student Progress and Goals

Learn how to track student progress, set learning goals, and generate meaningful reports.

1,923 views
Beginner
6 min read

Setting Up Automated Payments

Configure Stripe integration and set up automated billing for your academy.

3,156 views
Advanced
10 min read

Advanced Scheduling Techniques

Master the scheduling system with recurring sessions, bulk operations, and conflict resolution.

892 views

Frequently Asked Questions

Quick answers to the most common questions.

Go to Users > Invite in your dashboard. Enter email addresses and select user roles. EduUps will send invitation links automatically.

Yes! Parents have access to their children's progress reports, session notes, and upcoming schedules through their dedicated parent dashboard.

When creating a session, enable 'Recurring' and choose your frequency (weekly, bi-weekly, etc.). You can set an end date or number of sessions.

We support all major credit cards, debit cards, and bank transfers through our secure Stripe integration. PayPal support is coming soon.

Yes! Professional and Enterprise plans include custom branding options including logo, colors, and academy-specific domains.

Go to Reports section and select 'Export Data'. You can export student progress, session history, and financial reports in CSV or PDF format.

Still have questions? Contact our support team

Still Need Help?

Our support team is here to help you succeed with EduUps.

💬

Live Chat

Chat with our support team in real-time

Mon-Fri, 9am-6pm PST

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📧

Email Support

Send us a detailed message and we'll respond within 24 hours

24/7 response

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Knowledge Base

Browse our comprehensive documentation and tutorials

Always available

Browse Articles

Video Tutorials

Watch step-by-step video guides to master EduUps features.

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12:34

Academy Setup Walkthrough

Complete setup process from start to finish

5,420 views
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8:45

Managing Your First Students

Adding students and tracking their progress

3,891 views
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15:22

Payment System Overview

Setting up billing and payment processing

2,763 views

Ready to Get Started?

Join thousands of educators who are already using EduUps to transform their academies.